Digital Experiences Reignited was the theme of our sixth Leader Insights Forum.

About the Leader Insights Forum

Every year, senior executives and top industry thought leaders are brought together through the Leader Insights Forum (LIF) to have diverse, multicultural, and industry-driven discussions that center on elevating the customer experience. The annual event covers multiple industries and different strategic functions, featuring renowned keynote speakers sharing insightful ideas and inviting meaningful conversations.

Now on its sixth year, this year’s theme was “Digital Experiences Reignited.” LIF 2020 had 15 impactful sessions, headlined by high-ranking executives from some of the world’s most prominent brands. Entirely virtual, the week-long global event had keynote speakers discuss digital transformation, innovation, people management, and various industry-related issues.

The Customer

Adrian Swinscoe

Keynote Speaker

Lisa Stoner

 

Uber

 

Kristin Embury

Dekyi Boorsma

 

 Netflix

Christophe Duthoit

Bharat Poddar

 

Transformation

Paul Mackel

 

Afzal Khanani

 

Bojana Bellamy

 

Lewis Taylor

 

All People

Tatiana Quaife

Disneyland

Marina Netto Campos

 

Tricia Thomsen

Jason Weaver

 

Industry Expectation

Matt Bochenek

 

Samdani Basha

 

Jeffrey Myers

 

Fernando Garcia

Marcio Ap de Souza

Gabriel Codesal

 

Innovation

Steven Van Belleghem

Keynote Speaker

What would a punk version of customer experience look like? Find out in this excerpt from the recently concluded Leader Insights Forum with Adrian Swinscoe. #LIF2020
Tatiana Quaife talked about diversity in the Leader Insights Forum 2020. What is the idea that resonates with you the most? #LIF2020

Meet Our Speakers

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Adrian Swinscoe

keynote Speaker

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Tatiana Quaife

Director, Marketing Strategy

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Steven Van Belleghem

Keynote Speaker

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Bojana Bellamy

President

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Lisa Stoner

Global Head of Support Operations

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Kristin Emburry

Vice President, Customer Service

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Dekyi Boorsma

Vice President, Customer Service

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Matt Bochenek

Chief Operating Officer

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Lewis Taylor

Global Head of Support

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Tricia Thomsen

Director of Care

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Jason Weaver

Director of Care

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Samdani Basha

Vice President, CX (Design and Operations)

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Bharat Poddar

Managing Director and Senior Partner

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Christophe Duthoit

Managing Director and Senior Partner

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Paul Mackel

Head of Global Emerging Markets, FX Research

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Afzal Khanani

Head of Retail Operations

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Fernando García Migliaro

CX Director

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Marcio Ap Souza

CX Director

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Gabriel Codesal

First Party Senior Director

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Jeff Myers

Vice President and General Manager, Listener Care

Sign up to watch the full recordings of these discussions and other insightful keynotes and panels presented at the Leader Insights Forum 2020: Digital Experiences Reignited.